Our business is built around your complete satisfaction.
That’s why NIPSCO Retail Services has established
a Quality Assurance program. We work closely with our network
of NIPSCO service technicians and independent contractors
to track the work performed in your home. As part of the
Quality Assurance program, we regularly conduct the following:
Surveys of customer satisfaction
Follow-up on customer concerns
Audits of sample repairs completed
In addition, we make sure the technicians working in
your home meet strict guidelines, including:
Completion of state and local
continuing education and/or licensing requirements
Perform repairs in accordance
with the equipment manufacturers’ specifications,
using only new replacement parts and materials.
Maintain access to an inventory
of parts to ensure timely service
Remove debris associated with
any work performed and leave grounds neat and clean
Conduct business in a professional,
prompt and efficient manner
